[Federal Register: April 19, 2007 (Volume 72, Number 75)]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration
[Docket No. FMCSA-2007-27389]
Notice of Request for Comments on Renewal of a Currently Approved
Information Collection: FMCSA COMPASS Portal Customer Satisfaction
AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.
ACTION: Notice; request for information.
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA
announces its plan to submit the new Information Collection Request
(ICR) described below to the Office of Management and Budget (OMB) for
review and approval. This information collection involves the
assessment of FMCSA's strategic decision to integrate its Information
Technology (IT) with its business processes using portal technology to
consolidate its systems and databases and launch a modernization
initiative to create the FMCSA COMPASS Portal. The information to be
collected will be used to assess the satisfaction of Federal, State and
industry customers with the FMCSA COMPASS Portal. The Agency published
a Federal Register notice allowing for a 60-day comment period on the
ICR in October 2006 (71 FR 61824, Oct. 19, 2006). The Agency did not
receive any comments from the public that were responsive to this
DATES: Please send your comments by May 21, 2007. OMB must receive your
comments by this date in order to act quickly on the ICR.
ADDRESSES: You may submit comments to the Office of Information and
Regulatory Affairs, Office of Management and Budget, 725 Seventeenth
Street, NW., Washington, DC 20503, Attention: DOT/FMCSA Desk Officer.
FOR FURTHER INFORMATION CONTACT: Mr. Bill Coleman, Federal Motor
Carrier Safety Administration, 400 Seventh Street, SW., Washington, DC
20590; phone: (202) 366-4440; fax: (202) 493-0679; e-mail:
firstname.lastname@example.org. Office hours are from 9 a.m. to 5 p.m., Monday through Friday, except Federal holidays.
Title: FMCSA Portal Customer Satisfaction Assessment.
OMB Control Number: 2126-xxxx.
Type of Request: Approval of a new information collection.
Respondents: Federal, State, and motor carrier industry customers/
Estimated Number of Respondents: 142,691 [140,000 motor carrier
industry respondents + 2,691 State government users = 142,691].
Estimated Time per Response: 5 minutes per response.
Frequency of Response: Three times per year (or every 120 days).
Estimated Total Annual Burden: 25,106 hours [(5 minutes to complete
survey x 3 times per year/60 minutes x 140,000 annual industry
respondents x .70 (70%) response rate = 24,500) + (5 minutes to
complete survey x 3 times per year/60 minutes x 2,691 State government
users x .90 (90%) response rate) = 25,106].
Background: Title II, section 207 of the E-Government Act of 2002,
(Pub. L. 107-347, April 17, 2003) requires Government agencies to
improve the methods by which government information, including
information on the Internet, is organized, preserved, and made
accessible to the public. FMCSA has made a strategic decision to
integrate its IT with its business processes as it consolidates its
systems and databases and launches a modernization initiative called
COMPASS. COMPASS is FMCSA's agency-wide initiative to improve its
business processes; integrate them with the Agency's information
systems; and make them more seamless, secure, and supportive of the
Agency's mission of saving lives in the years to come.
FMCSA's 21 information systems are currently operational. However,
having this many stand-alone systems has led to data quality concerns,
a need for excessive IDs and passwords, and significant operational and
maintenance costs. Integrating our information technologies with our
business processes will, in turn, improve our operations considerably,
particularly in terms of data quality, ease of use, and reduction of
In early 2007, FMCSA will launch the first of a series of releases
of new IT applications to its Federal, State, and industry customers.
Over the coming years, more than 15 releases are planned, with four
planned for the next 3 years. These releases will use ``portal
technology'' to pull together numerous services and functions on a
single screen and provide tailored services that seek to meet the needs
of specific constituencies within our customer universe. The FMCSA
COMPASS Portal will entail considerable expenditure of Federal
Government dollars over the years and fundamentally impact the nature
of the relationship between the Agency and its Federal, State, and
industry customers. Consequently, the Agency intends to conduct regular
and ongoing assessments of customer satisfaction with COMPASS.
The primary purposes of this assessment are to determine the extent
to which newly released FMCSA COMPASS Portal services meet the needs of
Agency customers, identify and prioritize additional modifications, and
determine the extent that the Portal has affected FMCSA's relationships
with its main customer groups. The assessment will address:
Overall customer satisfaction;
Customer satisfaction with specific items;
Performance of contractor (for the system) against
Desired adjustments and modifications to systems;
Value of investment to FMCSA and DOT;
Features that customers like best; and
Customer ideas for improving the site.
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including: (1) Whether the proposed
collection is necessary for the FMCSA's performance; (2) the accuracy
of the estimated burden; (3) ways for the FMCSA to enhance the quality,
usefulness, and clarity of the collected information; and (4) ways that
the burden could be minimized without reducing the quality of the
Issued on: April 10, 2007.
D. Marlene Thomas,
Associate Administrator, Administration.
[FR Doc. E7-7410 Filed 4-18-07; 8:45 am]
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