FMCSA needs to address the needs of many constituencies; therefore it is complex in both its organization and its technology. This complexity requires that competing Information Technology (IT) needs be carefully evaluated to ensure optimal use of limited resources and alignment with institutional strategic goals. IT Governance must aim for a balance of:

IT principles should define desirable behavior for both IT professionals and IT users. The main objectives are:

• Effective IT Investments: FMCSA will manage its IT as an investment, utilizing IT industry standards, recommending best practices, and maximizing the value of its resources. Safety priorities will drive IT strategies and investments, allocating resources appropriately and accountably to support FMCSA's mission and strategic goals through the IT Governance Model.
  
  
• Practical IT Standards: IT should be guided by a clear set of policies, procedures, standards, and guidelines to promote a healthy, efficient IT environment in support of the Agency's mission and strategic goals.
  
  
• Field Activities Support: IT resources should work collaboratively to provide a responsive IT environment that enhances Field and Enforcement work.
  
  
• Integration and Inclusion: IT should help FMCSA fulfill its safety mission by allowing stakeholders to communicate and collaborate across multiple organizations.
  
  
• Security and Reliability: Increasingly, the correctness, integrity, and availability of data must be ensured by a stable, safe, and secure IT infrastructure.
  
  
• Ubiquity: IT should ensure essential connectivity for users with basic lines of support for all, and should provide recommendations and standards for architecture, infrastructure, enterprise solutions, and any other IT service that supports standardization deployment.
  
  
• Ease of Use: Safety applications, systems, communication devices, and technologies will be integrated and easy to use.